Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account and register your print shop
• Submit orders through the platform
• Upload files for print jobs
• Communicate with us via email or support
• Use our services and features

This information may include: business name, email address, phone number, billing information, and files uploaded for print orders.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and fulfill print orders
• Send order confirmations and status updates
• Process payments and billing
• Respond to your comments and questions
• Send you technical notices and support messages
• Protect against fraudulent or unauthorized activity

3. Data Storage and Security

Your data is stored securely using Supabase (PostgreSQL) with industry-standard encryption. Files are stored in Supabase Storage with access controls. We implement appropriate technical and organizational measures to protect your personal information.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in these limited circumstances:

• Service Providers: Stripe (payments), Resend (emails), Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

To exercise these rights, contact us at: support@printflowhq.com

6. Cookies and Tracking

We use essential cookies to maintain your session and authenticate your account. We do not use third-party tracking or advertising cookies.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Order data and files are retained for 2 years unless you request earlier deletion.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: support@printflowhq.com
Website: printflowhq.com